How we protect information

Searching any of our registries requires no account and no personal information. We do not track who searches, and no one must identify themselves to view a case.

When a family reports a case, we collect only what is needed to document the missing person and to stay in contact with the family. The public record shows the missing person's information, never the family's contact details. Information given to us directly is never published.

When someone submits a tip about a case, it is passed to the family through our secure system. The sender does not see the family's details, and the family does not see the sender's unless they choose to share them.

Case records across all registries are held on professionally managed cloud infrastructure, encrypted in transit and at rest. Access is restricted to authorised reviewers, and every action taken on a case is recorded in an auditable log.

We do not publish the physical locations of our infrastructure. This is itself a deliberate security measure.

Voices of the Missing is an Australian organisation, and all registries in the network operate under its single documentation methodology and ethical framework. Records are held under Australian organisational responsibility.

A family may ask us to correct, update, or remove a record at any time, on any registry, and we will act promptly. A published record always reflects what the family wants it to say. Where a case is documented from a family's own public appeal, we show only what the family themselves already made public, and they can ask us to remove it at any time.