Terms of Use

Voices of the Missing Ltd is a registered Australian not-for-profit company (ACN 701 506 612, ABN 70 701 506 612) and a charity registered with the Australian Charities and Not-for-profits Commission (ACNC). We operate this website and the registries missingfromeritrea.org, missingfromsudan.org, missingfromethiopia.org, missingfromsomalia.org, missingfromyemen.org and missingfromsyria.org, including their WhatsApp services. The registries and the records they hold are operated under Australian law.

Our services help families document and search for loved ones who are missing. They are free and humanitarian. They are not a substitute for the police, official authorities or emergency services. If someone is in immediate danger, contact local emergency services.

When you use our services, you agree to give accurate information to the best of your knowledge, not to submit false or misleading reports, to respect the dignity and privacy of missing persons and their families, not to use our services for political purposes or to harass anyone, and to comply with all applicable laws.

Every report is reviewed before anything is published. We may decline, edit or remove content that is inaccurate or misleading, politically motivated, disrespectful to missing persons or their families, or unlawful. A family may ask us to correct or remove a record at any time.

You can contact us through WhatsApp, Facebook, Messenger and Instagram. Those services are run by Meta under its own terms and privacy policies. We use the messages you send us only to help with your report or enquiry, as described in our Privacy Policy.

We work hard to check information, but we cannot guarantee that everything published is accurate or complete. Our services are provided as they are, without warranties of any kind, to the extent the law allows. We are not responsible for actions others take based on information found on our services. Nothing in these terms limits rights you have under the Australian Consumer Law.

We may update these terms from time to time. The date at the top shows when they last changed. If you keep using our services after a change, the updated terms apply.